Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetafax SMTP Server crashes when attaching a document with long filenames or filenames containing non-ASCII characters

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ZTN1998

ID: ZTN1998

This Zetafax technical note applies to:

  • Zetafax 2012 and 2014 SMTP Servers

Symptom

If a user sends a fax from their email client, and Zetafax is using the Zetafax SMTP Server as the email connector, and an attachment with non-ASCII characters (often found in e.g. the Norwegian language), or if a file with a long filename (over 100 characters) is attached, the Zetafax SMTP Server will crash.

Cause

Zetafax SMTP Server did not always cope with non-ASCII characters, and had a limitation of 100 characters per filename.

Resolution

Update - An update is available here to address this issue. This is an update to the Zetafax SMTP Server.

Status

This behaviour was corrected in the update detailed above.

Last updated: 14th March 2014 (NT/SB/JV)

Keywords: SMTP Server crash long filename non ASCII filename

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