Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Some pages in a fax received using Zetafax Online appear squashed or stretched

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ZTN2120

ID: ZTN2120

This Zetafax technical note applies to:

  • Zetafax v17
  • Zetafax 2014
  • Zetafax Online

Symptom

When receiving a multi-page fax using Zetafax Online, there are instances where the received fax image appears squashed or stretched.

Cause

The fax in question will have been sent to Zetafax Online with different resolutions on each page. Zetafax Server previously did not handle this correctly.

Resolution

This fault was corrected in an update, which is available in the following technone ZTN2117. This fix resolves the issue by converting the fax resolution of pages so that they are all the same.

Status

This behaviour was corrected in the update detailed above.

Last updated: 18th January 2017 (DB/NT/JV) 

Keywords: Draft, Normal, High, Resolution, Rendering

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