Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetafax Outlook extension install fails with initialisation error

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ZTN1170

ID: ZTN1170

This Zetafax technical note applies to:

  • Zetafax version 7.0.0.26

Symptom

During the Zetafax Outlook extension install, the user receives the following Setup Initialisation Error:

Cause

The Outlook extensions require the installing user to have local administration rights - if the user is not logged on with sufficient rights the installation will fail.

Resolution

Add the user to the local 'Administrators' group or if this is not appropriate, logon to the client workstation as the domain administrator and perform the installation. Follow the instructions in technical note "ZTN1077-PRB: Zetafax Outlook toolbar does not appear" to add the Zetafax toolbar after the installation completes.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 3 December 2001 (EG/DH)

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