Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetafax Client uninstall freezes with install progress dialog showing

Print

ZTN1916

ID: ZTN1916

This Zetafax technical note applies to:

  • Zetafax Client version 2011 and 2012 on Windows Server 2008 R2 and Windows Server 2012

Symptom

When choosing to uninstall the Zetafax Client from Windows Server 2008 R2 or Windows Server 2012, the installer will freeze at the following dialog:



On opening task manager, there will be an msiexec.exe process using 99% of a CPU core.

Cause

This is due to an issue with the Zetafax Client installer when it is being initialised for uninstallation.

Resolution

The Zetafax Client will uninstall if the msiexec.exe process in the task manager is ended. To do this:

  1. Open task manager.
  2. Go to the processes tab.
  3. Select the msiexec.exe process that is taking 99% CPU.
  4. Click end task and click yes on the confirmation dialog.

This will allow the installer to reinitialise successfully, and thus successfully uninstall the Zetafax Client components.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 10th December 2012 (NT/MW)

Keywords: Zetafax Client uninstall Server 2012 2008 R2

Equisys Logo, Document Management and Expense Management for Business Central
 

Replaced by script
Recent news

Understanding the profitability of projects is often a difficult and cumbersome process, especially if there is a lack of visibility around all the project costs. Getting that visibility of all ...

This article describes the new features and other improvements in the September 2021 update of the Zetadocs Expenses service. Zetadocs Expenses Release ...

North America
 
Equisys Inc
30000 Mill Creek Avenue
Suite 335
Alpharetta, GA 30022
USA
(770) 772 7201
Europe
 
Equisys Ltd
91 Southwark Bridge Road
London
SE1 0AX
United Kingdom
+44 (0)20 7203 4000
 

© Equisys Ltd
All rights reserved

© Equisys Ltd    All rights reserved    Contact    Privacy policy    Cookies