Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs Printer Driver does not keep the correct resolution when printing from Excel

Print

ZTN3573

ID: ZTN3573

This Zetadocs technical note applies to:

  • Zetadocs PDF (All Versions)

Symptom

Documents printed from Excel will appear correctly in the Zetadocs viewer, but will appear squashed when saved to pdf.

Cause

Excel will take the resolution to use during printing from the default printer.  If the Zetadocs PDF printer is not the default, the resolution setting will not be updated when the printer is changed.

Resolution

The resolution for this is to either set the resolution each time before printing, or set the Zetadocs PDF printer as the default printer.

Once an excel document has been printed with a certain resolution, it keeps that resolution even if the default printer is changed. The resolution for one of these files will need to be changed in the printer settings before printing.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 04/12/08 (JW/MW)

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