Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs PDF Client install fails when attempting to start services

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ZTN4058

ID: ZTN4058

This Zetadocs technical note applies to:

  • Zetadocs PDF, all versions

Symptom

When installing Zetadocs PDF Client, you may experience an installation failure during the ‘start services’ stage of the install. A notification message stating that the Printer Spooler service must be stopped may also appear. Zetadocs PDF installation rolls back and the product is not installed.

Cause

This is an intermittent fault caused by an incorrectly installed copy of the Zetadocs PDF printer. The Zetadocs PDF printer may be partially installed on the machine and cannot be removed through the installer.

Resolution

Manually uninstall the printer (see ZTN4057-HOWTO: Manually uninstalling the Zetadocs PDF printer)

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 5th October 2009 (NT/MW)

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