Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: When composing a new fax in Zetafax Web Client, the 'To:' button cannot be clicked



ID: ZTN2083

This Zetafax technical note applies to:

  • Zetafax Web Client


When composing a new fax from the Zetafax Web Client on a compatible browser, there should be a “To:” button if an Exchange Server exists in the domain. In some circumstances, this button is not active and just appears as plain text.


This is due to a configuration issue during installation of the Zetafax Web Client, where the Exchange Server name is not picked up correctly by the installer.


The following steps will re-enable the button to allow use of the address book:

  1. On the IIS Server containing the Zetafax Web Client, browse to the Zetafax Web Client install folder, navigate to the ‘web’ subfolder.
  2. Open the web.config file.
  3. Locate the following line: < add key=" Zetafax.Web.MSXServer" value=" " />
  4. In the value field, type in the machine name of your Exchange Server.
  5. Save the web.config file.
  6. Restart IIS.
  7. Refresh the client browser and the functionality will now be available.


Equisys is aware of this issue and will update this technical note when a solution has been found.

Last updated: 17th February 2015 (NT/JV) 

Keywords: Address book browser

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