Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Unable to address a fax to contacts using the Outlook Addin



ID: ZTN2082

This Zetafax technical note applies to:

  • Zetafax 2014 Outlook 2007-2013 Extensions


When attempting to address a fax using the ‘To’ button in the Zetafax new fax form in Outlook, or using the ‘Search’ button in the ‘Add Recipients’ dialog, only contacts with the Business Fax field populated will be added to the list of recipients. Any other fax fields are ignored and a new recipient is not added.


Zetafax 2014 contained a restriction that only recognised the Business Fax field in Outlook contacts as a valid fax field.


This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN2082. The fix allows support for all known fax fields in the standard Outlook/Active Directory/Exchange environments.

If there is more than one fax field populated and the user selects a recipient rather than the recipient’s specific fax entry, then the first fax number encountered is picked, in the following order:

  1. Primary Fax (labelled as ‘other fax’ in Outlook)
  2. Business Fax
  3. Home Fax


This behaviour was corrected in the hotfix detailed above.

Last updated: 17th February 2015 (NT/JV) 

Keywords: MAPI fields Outlook Extensions

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