Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Updating an Exchange Service pack causes the Zetafax connector to stop



ID: ZTN1165

This Zetafax technical note applies to:

  • Zetafax 7.1 and later
  • Microsoft Exchange 2000 and Exchange 2003 all service packs


When you install a Service pack for Microsoft Exchange the Zetafax connector stops with the following error:

"ZF2Kconnector.exe - Unable To Locate DLL"


When a Service pack for Exchange 2000/3 is applied it removes EXCHMEM.DLL from the system area which the Zetafax Connector service requires to start.


To fix this issue work through the following steps on the Exchange server with the Zetafax connector installed on it,

  1. Locate the EXCHMEM.DLL file; this is normally located in \exchsrvr\BIN directory, where 'exchsrvr' is the name of the directory that Exchange is installed to.
  2. Copy the EXCHMEM.DLL file to the system area. This is normally \WINNT\System32.
  3. The Zetafax Connector service now will start without any errors.


This has been identified by Equisys as a problem with the software versions given above.

Last reviewed 23 November 2005 (LD/GC/EB)

Date published 22 October 2001 (SV/DH)

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