Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Unable to preview Zetafax forms in Outlook 2002



PRB: Unable to preview Zetafax forms in Outlook 2002

ID: ZTN1155

This Zetafax technical note applies to:

  • Zetafax 7 and later
  • Microsoft Outlook 2002


Using Outlook 2002 you select a message from Zetafax, and the preview pane displays the following message:

This item contains active content that cannot be displayed in the preview pane. Open the item to read its contents.


The Outlook 2002 preview pane does not handle custom forms that contain VBScript code like it did with Outlook 2000.


Open the Zetafax form to view the fax and details instead of using the preview pane.


This has been identified by Microsoft as a problem with the software versions given above (see Article ID: Q288754 on http://search.microsoft.com/)

Last updated: 3 October 2001 (GC/DH)

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