Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Sending a fax using coversheet without a description in the email gateway causes a Coversheet file not found error

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ZTN1849

ID: ZTN1849

This Zetafax technical note applies to:

  • Zetafax 2011

Symptom

Creating a new coversheet template and saving it without a description will prevent faxes from being sent via the email gateway.

Cause

This is caused by an issue in parsing the coversheet list when the coversheets do not have descriptive names.

Resolution

Edit the coversheet description to contain some text rather than being empty.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 19th May 2011 (NT/MW)

Keywords: coversheet file not found email gateway sending

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