Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Brooktrout group device error in Server Monitor when using 2 Brooktrout devices

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ZTN1604

ID: ZTN1604

This Zetafax technical note applies to:

  • Zetafax version 2007 and later

Symptom

When changing the online/offline status of a device in the Zetafax Server Monitor, an error occurs.  This happens only when there is more than one Brooktrout device group present, and occurs when you try to change the status of the device in the second group.

Cause

The Zetafax Server Monitor does not cater for the second board to be taken online/offline whilst the Zetafax server is running.

Resolution

Use the Zetafax configuration program to remove the device from the server temporarily and then restart the Zetafax server. You will not lose any settings as these are stored within the configuration file. When you need to bring the device back online, add it again and restart the Zetafax server.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 04/07/07 (PF/GC)

Keywords: Brooktrout online offline status device server monitor

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