Equisys technical notes

Technical guidance, explanations and fixes for our products

HOWTO: Configure Zetafax CAPI devices to receive to users based on incoming phone number



ID: ZTN1636

This Zetafax technical note applies to:

  • Zetafax version 9 and later


Under normal circumstances, Zetafax will answer all calls on all numbers, which come down the ISDN or analog line to which it is connected. However, if you are using a CAPI board with more than a single port, you can configure Zetafax to route calls to a specific number into a given Zetafax user or group account.

More information

  1. Open the Zetafax Configuration Console and add a user account that will be used to hold all received faxes from CAPI devices (for instance, create a user named CAPIREC).

  2. In the Zetafax Configuration program, add a CAPI device for each channel used by the CAPI board, assigning all incoming faxes to the user account created in step 1 above.

  3. Browse to Automatic inward routing, then to Sub-addresses in the Zetafax Configuration Console and add the individual phone numbers of each fax line, setting the routing to the desired user or user group.

  4. Zetafax is now configured to receive to a specific user or group account based on the called fax number from a CAPI device.


For additional information on configuring devices, adding users and routing rules, please see the following resources:

            Zetafax online help


ZTN1467 HOWTO Configure an Eicon Diva Server card with Zetafax using Capi

Last updated: 01 October 2007 (NT/GC)

Equisys Logo, Document Management and Expense Management for Business Central

Replaced by script
Recent news

The sudden rush towards remote working practices in 2020 led many organizations to implement changes to upgrade their document capture processes on Microsoft Dynamics 365 Business Central or ...

Company credit cards are often seen as the most convenient way to incur travel & entertainment expenses, however it can be a very different story when it comes to the administration of these ...

North America
Equisys Inc
30000 Mill Creek Avenue
Suite 335
Alpharetta, GA 30022
(770) 772 7201
Equisys Ltd
91 Southwark Bridge Road
United Kingdom
+44 (0)20 7203 4000

© Equisys Ltd
All rights reserved

© Equisys Ltd    All rights reserved    Contact    Privacy policy    Cookies