Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetafax Server gives licence error when sending a fax with a graphics file attachment without the rendering add-on

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ZTN1989

ID: ZTN1989

This Zetafax technical note applies to:

  • Zetafax server 2014

Symptom

When attaching a graphics file without the rendering add-on enabled, Zetafax Server will try to convert the fax but fails with the following error: “DOCTIFF cannot render this file; Please licence the Rendering Add-on”.

Cause

This was due to an issue with the licence logic for rendering, which was introduced in Zetafax 2014.

Resolution

An update is available here to address this issue.

Status

This fault was corrected in the above mentioned update.

Last updated: 13th January 2014 (JV/NT) 

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