Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Printing to Zetafax Printer results in a scaled down image in Windows 8.1 and Windows Server 2012 R2

Print

ZTN1985

ID: ZTN1985

This Zetafax technical note applies to:

  • Zetafax 2012 with Windows Client Update
  • Zetafax 2014
  • Windows 8.1
  • Windows Server 2012 R2

Symptom

When printing to the Zetafax Printer on a Windows 8.1 or Windows Server 2012 R2 system, the resulting image is scaled down onto ¼ of the page, with the rest of the page appearing blank.

Cause

This is due to a change in behaviour in the base versions of the above mentioned operating systems when dealing with non-square pixel formats, which include fax printing.

Resolution

The issue is resolved by the Microsoft January 2014 update rollup (2911106), available from Windows Update for the affected operating systems. More information is available in the Microsoft knowledgebase article 2914011.

Status

The issue is resolved in the above mentioned Microsoft update.

Last updated: 15thJanuary  2014 (NT/MW)

Keywords: Windows 8.1 Server 2012 R2 Zetafax Printer squashed scaled down

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