Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetafax Outlook Add-in causes Excel to hide its own dialogs



ID: ZTN1995

This Zetafax technical note applies to:

  • Zetafax 2014


After sending an email from Excel by clicking File-> Share-> Email-> Send as an attachment, all child windows of Excel (e.g. insert hyperlink), when opened, appear behind the main document window. If the main document window wholly encompasses the child window the main document window will not be selectable and appear unresponsive.

This problem manifests itself when trying to open any dialog in Excel (e.g. right clicking on a cell and select Hyperlink) after sending the email.


This is caused by an unexpected behaviour in the Zetafax Outlook Add-in when opening a new email window from Excel.


This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN1995.


This behaviour was corrected in the hotfix detailed above.

Last updated: 20th January 2014 (WK/SB) 

Keywords: Excel, Outlook, Addin, dialogs, hidden

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