Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetafax 2007 Printer embedded commands do not function with Crystal Reports 8.5 and earlier

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ZTN1614

ID: ZTN1614

This Zetafax technical note applies to:

  • Zetafax Version 2007 and later
  • Crystal Reports 8.5 and earlier

Symptom

The Zetafax 2007 Addressing dialog is not populated with the fax address after the printing a Crystal Report that contains embedded commands.

Cause

Printing a report from a Crystal Reports application does not interpret embedded commands properly. In Zetafax Version 10 SP1 and later, the Zetafax print manager recognises when a user prints from a Crystal Reports application and automatically applies an offset value for interpreting text. This value is only required for Crystal Reports version 9 and later.

Resolution

Apply the hotfix: ZTN1614 Hotfix

Browse to the HKEY_LOCAL_MACHINE\SOFTWARE\Equisys\ZETAFAX registry key. Add a DWORD value named ‘CrystalDetectDisable' to this key, and set the value data to 1.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Equisys cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved.

For information about how to edit the registry, view the " Changing Keys and Values" Help topic in Registry Editor (REGEDIT.EXE) or the " Add and Delete Information in the Registry" and " Edit Registry Data" Help topics in REGEDT32.EXE. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).

Status

This behaviour was corrected in the above mentioned hotfix.

Last updated: 23 July 2007 (NT/GC)

Keywords: Zetafax Client Crystal Reports embedded commands

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