Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Unable to save combined Zetadocs documents



ID: ZTN3614

This Zetadocs technical note applies to:

  • Zetadocs PDF version 9.2.3370


Zetadocs PDF cannot save a document produced by combining two Zetadocs documents scanned from certain scanning devices. The following error is shown:

“An error occurred saving the document: TEST.

The process cannot access the file ‘C:\path\tmp665D.tmp’ because it is being used by another process.”


The number of pages of the document could not be read due to an incompatibility with certain scanners.


This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN3614. This hotfix contains the updated third party components.


This behaviour was corrected in the hotfix detailed above.

Last updated: 30th October 2015  (JR/NT) 

Keywords: process cannot access the file

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