Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Unable to receive faxes from HP fax machine with FoIP Standard Edition

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ZTN1894

ID: ZTN1894

This Zetafax technical note applies to:

  • Zetafax 2011
  • Zetafax 2012

Symptom

When faxes are sent to Zetafax Server running with FoIP Standard Edition from certain HP fax machines, the fax is not received correctly by the Zetafax Server. No fax image is received and an error is reported by both ends of the transmission.

Cause

This was caused by a fault in a 3rd party component used by the FoIP Standard Edition modules.

Resolution

This issue has been resolved in the Zetafax 2012 Platform Feature Pack, available for download here. This update is available free of charge to existing Software Assuancre customers and can be accessed using the password provided in your Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com.

Status

This fault was corrected in the Zetafax 2012 Platform Feature Pack

Last updated: 26th November 2012 (NT/MW)

Keywords: FoIP Standard unable to receive HP fax machine

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