Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Imaging fails to launch fax when used as the default viewer

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ZTN1181

ID: ZTN1181

This Zetafax technical note applies to:

  • Zetafax version 7.5.0.65

Symptom

When double clicking a fax in the Zetafax client Inbox or Outbox it fails to launch, however highlighting the fax then choosing 'Zetafax Viewer' on the 'Tools' menu opens the fax for viewing.

You will also find that selecting a received fax and choosing 'Annotate' on the 'Tools' menu, does not launch Windows Imaging.

Cause

This feature had stopped working as designed with version 7.5.0.65 of the client.

Resolution

These issues are resolved by applying the Zetafax update. This is available on the Equisys web site www.equisys.com/updates as a separate download for Zetafax users.

Status

This behaviour was corrected in the above mentioned maintenance release.

Last updated: 3 February 2003 (SV/DH)

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