Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: € (Euro) character is replaced by an invalid or blank character

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ZTN1172

ID: ZTN1172

This Zetafax technical note applies to:

  • Zetafax version 7.5.0.65

Symptom

When users submit a fax with the € (Euro) currency character in the body of the fax message, the character is replaced with a p (Invalid) or blank character. Additionally the Zetafax client did not correctly display the Euro for previously sent faxes.

Cause

The Zetafax client and server programs did not fully support the Euro character on all systems. Added to this there are a number of other possible causes for this behaviour. This includes the possibility that the application you are using ‘Print to Fax’ from, does not support the Euro. Certain fonts and operating systems need updating in order to support the Euro character; this includes the computer hosting the Zetafax server application. See the references section for more details.

Resolution

This issue is resolved by applying the Zetafax update ZFUPD_V751.EXE. This is available on the Equisys web site www.equisys.com/updates as a separate download for Zetafax 7 users. It is accompanied by a README providing full instructions for installing the update.

Status

This behaviour was corrected in the above-mentioned update.

References

ZTN1187-PRB € (Euro) character is removed from faxes when sent via ZSUBMIT

ZTN1186-INFO: € (Euro) currency character support with Zetafax

ZTN1116-HOWTO Enable international language support with Zetafax

Last updated: 3 February 2003 (SV/DH)

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