Equisys Technical Notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs Client crash when user is not authorised to use 'Email From' address



ID: ZTN4209

This Zetadocs technical note applies to:

  • Zetadocs PDF client version 8.0 and below


When sending a document, if the ‘from’ field contains an email address that the user does not have permissions to send from the Zetadocs Client crashes. (Zetadocs Client error: " Zetadocs Client has experienced an error and needs to close. Sorry for inconvenience" )

This happens when Outlook is NOT set to ‘Use Cached Exchange Mode’


This problem is caused by an issue with the Zetadocs client that prevents it from properly handling the unauthorised message from Outlook.


  1. Open Outlook.
  2. Go to File-> Account Settings-> Account Settings…
  3. Double click on the desired account.
  4. Under ‘Server’, enable the checkbox labelled ‘Use Cached Exchange Mode’


This has been identified by Equisys as a problem with the software versions given above.

Last updated: 15/10/2012 (WK/MW)

Keywords: Zetadocs PDF, Crash, Email From, Cached Mode, Unauthorised


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