Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs Approvals Connector fails to start

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ZTN4238

ID: ZTN4238

This Zetadocs technical note applies to:

  • Zetadocs Approvals Connector 1.0.1.13

Symptom

Zetadocs Approval Connector service fails to start and the Zetadocs Approvals Connector log file contains the error:

“The HTTP request is unauthorized with client authentication scheme 'Anonymous'. The authentication header received from the server was 'NTLM'”

Cause

This version of the Zetadocs Approvals Connector does not support Web Service Transport Credential Type “NTLM”. Typically NTLM credential type is found on older networks which need to support Windows 2000 or earlier systems.

Resolution

There is an updated version of the Zetadocs Approvals Connector which provides support for NTLM transport credentials which is available from Equisys Technical Support.

Status

This fault was corrected in Zetadocs Approvals Connector 1.0.2.14

Last updated: 4th April 2013 (BM/MW)

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