Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs Approvals Connector fails to start



ID: ZTN4237

This Zetadocs technical note applies to:

  • Zetadocs Approvals Connector


Zetadocs Approvals Connector service fails to start and the following error can be seen in the Zetadocs Approvals Log file.

“An error occurred creating the configuration section handler for NavConfiguration: Request Failed.”



The issue occurs because the method fails to access the configuration section of the application on network share.


This issue can be resolved by applying the .Net Framework Hotfix below:



This has been identified by Equisys as a problem with the software versions given above.

Last updated: 4th April 2013  (BM/MW)

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