Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs Approvals Connector fails to start

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ZTN4237

ID: ZTN4237

This Zetadocs technical note applies to:

  • Zetadocs Approvals Connector 1.0.1.13

Symptom

Zetadocs Approvals Connector service fails to start and the following error can be seen in the Zetadocs Approvals Log file.

“An error occurred creating the configuration section handler for NavConfiguration: Request Failed.”

 

Cause

The issue occurs because the method fails to access the configuration section of the application on network share.

Resolution

This issue can be resolved by applying the .Net Framework Hotfix below:

http://support.microsoft.com/kb/2580188

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 4th April 2013  (BM/MW)

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