Equisys Technical Notes

Technical guidance, explanations and fixes for our products

PRB: The Zetadocs Server fails to convert PDF files with a large number of pages

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ZTN4077

ID: ZTN4077

This Zetadocs technical note applies to:

  • Zetadocs for NAV 3.0 and below and Zetadocs for GP 2.1 and below.

Symptom

On attempting to convert a large PDF file with OCR enabled the document will appear in the document queue saying that the conversion failed.  The converted file will not have been produced.

Cause

This problem is due to the Zetadocs Server service running out of memory during the OCR part of the conversion.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 05/01/2010 (JW/MW)

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