Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Problem installing Zetafax Client on Windows XP

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ZTN1729

ID: ZTN1729

This Zetafax technical note applies to:

  • Zetafax Client v2009

Symptom

There is a problem when doing a fresh install of the Zetafax Client on Windows XP machines that have Office 2007 installed. When this problem occurs, the installer rolls back and no files are copied onto the machine.

Upgrades from a previous version of the Zetafax Client are not affected.

Cause

The behaviour above is caused by a problem with the Zetafax Outlook 2007 Integration.

Resolution

The solution to this problem is to install the Zetafax client patch. This patch is available using the password provided in your monthly Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com.

Click here to download (Requires Password)

This download contains a readme file which will detail the required steps.

Last updated: 05th January 2010 (GR/MW)

Keywords: Zetafax Client, Windows XP

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