Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Password is incorrect when configuring Zetadocs to send via Lotus Notes under Terminal services



ID: ZTN3580

This Zetadocs technical note applies to:

  • Zetadocs PDF version 6 and earlier
  • Lotus Notes version 8 and earlier
  • Terminal Services 2003/8 including the Citrix Add-ons


After clicking OK on the ‘Server Settings’ dialog you receive the following error, whilst trying to configure Zetadocs PDF to Send via Lotus Notes, even though you’ve entered your password correctly:


Zetadocs PDF uses the Notes API to communicate with Lotus Notes. When Lotus Notes is installed under Terminal servers with non-local profiles and non-local Lotus configuration files, the password verification fails.


A hotfix is available:

32-bit version:


64-bit version:



This has been identified by Equisys as a problem with the software versions given above. Although a hotfix is available that allows you to configure sending via Lotus Notes, you have to have Lotus Notes open and the “View emails before sending” checkbox checked for sending to work.


FIX: Zetadocs PDF reports that Lotus notes application is not installed or not installed properly


Last updated: 04 June 2010 (GC/MW)


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