Equisys Technical Notes

Technical guidance, explanations and fixes for our products

PRB: Faxes are not received to Exchange mailboxes that contain the @ character in their name.

Print

ZTN1919

ID: ZTN1919

This Zetafax technical note applies to:

  • Zetafax Server 2012 with Exchange 2007 and Exchange 2010

Symptom

When using Exchange to receive faxes, if at any point, the mailbox or user display name contains the @ character, the emails are not routed to the recipient. This also applies to fax confirmations.

Cause

This is due to the Zetafax Server not being able to deal with the @ character as part of the username or the mailbox name, thus providing an incorrect address when passing the message onto Exchange through the connector.

Resolution

A hotfix is available from Equisys Technical Support.

Status

This fault was corrected in the above mentioned hotfix

Last updated: 27th December 2012 (AT/MW)

Keywords: Exchange not received mailbox @

EquisysLogo

Recent news

This article describes the new features and other improvements in the August 2019 release of the Zetadocs Expenses service. Zetadocs Expenses ...

This article describes the new features and other improvements in the latest release of Zetafax. This improves support for using Fax over IP (FoIP) with SIP trunks and public SIP fax services, ...