Equisys Technical Notes

Technical guidance, explanations and fixes for our products

PRB: Cannot save a message to drafts with Outlook 2003 extensions and Exchange 2010

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ZTN1878

ID: ZTN1878

This Zetafax technical note applies to:

  • Zetafax 2011

Symptom

When the Zetafax Outlook Extensions for Outlook 2003 are activated, an error message is displayed when attempting to save a message to drafts in Outlook.

The error message is:

“The item could not be saved to this folder.  The folder has been deleted or moved, or you do not have permission.  Do you want to save a copy of it in the default folder for this item?”

Clicking yes results in the following error message:

“The operation failed”

This issue only occurs when using Outlook 2003 with Exchange 2010 in online mode (cached exchange mode is turned off).

Cause

This issue occurs because when a message is saved the Zetafax Outlook Extensions attempt to save some additional settings in the message.  The error is displayed because Exchange 2010 will not allow some properties to be written in the ID range that the Zetafax Outlook Extensions are using.

Resolution

A hotfix is available to resolve this issue.

Status

Please contact your local support office or reseller to request this hotfix.

Last updated: 5th March 2012 (JW/MW)

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