Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs Server unable to handle two document queues with almost identical names and paths

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ZTN4184

ID: ZTN4184

This Zetadocs technical note applies to:

  • Zetadocs Server 2.1.103.0 and later

Symptom

When two document queues are setup to have almost identical names and paths e.g //ServerName/SharedFolder/TestQueue and //ServerName/SharedFolder/TestQueue1 the Server is unable to handle them correctly. If a file is dropped in the TestQueue1 document queue location, the converted file does not necessarily appear in the TestQueue1 conversion folder, instead, it appears and disappears in the TestQueue conversion folder.

Cause

The problem is caused because of the way the Zetadocs Server references the conversion directories of the document queues.

Resolution

Avoid naming the document queues with almost identical names. If this occurs rename one of the document queues, update the configuration file and restart the service.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 6th March 2012 (AT/MW)

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