Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: The subject of a fax sent for preview through the email gateway shows as rejected instead of preview



ID: ZTN1880

This Zetafax technical note applies to:

  • Zetafax Server version 2010 and 2011


If a user enables the option to preview faxes before sending, and a fax is sent through the email gateway, the returned preview comes to the email client with a subject showing ‘rejected’ instead of ‘preview’.


All the messages shown from the Zetafax Server are wrapped in a MSG file. This problem is due to the preview message code being missing from this file.


A hotfix is available to address this error.


Please contact your local support office or reseller to request this hotfix.

Last updated: 19th March  2012 (AT/MW)

Keywords: email preview subject rejected

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