Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Blank page is printed from document queue in Windows 8.1 and Windows Server 2012 R2

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ZTN4296

ID: ZTN4296

This Zetadocs for NAV technical note applies to:

  • Version 5.5 of Zetadocs for Microsoft Dynamics NAV

Symptom

On Windows 8.1 and Windows Server 2012 R2, when viewing documents in the document queue and selecting Print from the actions menu while a document is selected, a blank page is printed instead of the selected document.

Cause

This problem is caused by an out of date component in Zetadocs for NAV that requires updating to support Windows 8.1 and Windows Server 2012 R2.

Resolution

The workaround for this issue is to open the desired document for viewing and then print it from the actual viewer.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 27nd September 2013 (WK/)

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