Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Documents can be automatically deleted without being sent



ID: ZTN4287

This Zetadocs technical note applies to:

  • Version 5.5 of Zetadocs for NAV
  • Version 9.0 of Zetadocs PDF


Documents printed to the Zetadocs Client with no addressing details are archived and then deleted without ever having been sent.

This issue will only occur when sending a single document with the "View emails before sending" option turned off or when sending a batch containing more than item.

If the "View emails before sending" option is turned on and Outlook integration is being used, an Outlook new message window will be displayed prompting for an email address to be entered.


This issue is due to an error in the logic allowing retries after archive failures.


Please contact Equisys Technical Support to request a hotfix for this issue.


An update is available which resolves this issue.

Last updated: 17th September 2013 (JW/MW)

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