Equisys Technical Notes

Technical guidance, explanations and fixes for our products

PRB: ABBYY Licence update issues

Print

ZTN4304

ID: ZTN4304

This Zetadocs technical note applies to:

  • Version 4.0 and above of Zetadocs for Microsoft Dynamics NAV

Symptom

When updating an ABBYY licence which includes a page count problems can occur.

Resolution

  • Stop the Zetadocs document converter service.
  • Make a note of the ABBYY licence serial key & then close the ABBYY licence manager.
  • Delete the existing ABBYY licence file (< license number> .frelf) which should be located on the Zetadocs server machine:
    • C:\Program Files (x86)\Zetadocs Server\Document Converter\OCR\
    • Or on a 32bit machine C:\Program Files \Zetadocs Server\Document Converter\OCR\
  • Open the ABBYY licence manager and re-enter licence details again.

Status

This has been identified by Equisys as a problem with the ABBYY Licence software.

Last updated: 5th December 2013 (AA/MW)

EquisysLogo

Recent news

As part of our drive towards making the software simpler to use, Zetadocs Expenses now supports single sign-on using Microsoft work or school accounts. This makes it easier for Office 365 ...

This article describes the new features and other improvements in the August 2019 release of the Zetadocs Expenses service. Zetadocs Expenses ...