Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: ABBYY Licence update issues

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ZTN4304

ID: ZTN4304

This Zetadocs technical note applies to:

  • Version 4.0 and above of Zetadocs for Microsoft Dynamics NAV

Symptom

When updating an ABBYY licence which includes a page count problems can occur.

Resolution

  • Stop the Zetadocs document converter service.
  • Make a note of the ABBYY licence serial key & then close the ABBYY licence manager.
  • Delete the existing ABBYY licence file (< license number> .frelf) which should be located on the Zetadocs server machine:
    • C:\Program Files (x86)\Zetadocs Server\Document Converter\OCR\
    • Or on a 32bit machine C:\Program Files \Zetadocs Server\Document Converter\OCR\
  • Open the ABBYY licence manager and re-enter licence details again.

Status

This has been identified by Equisys as a problem with the ABBYY Licence software.

Last updated: 5th December 2013 (AA/MW)

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