Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetafax SMTP Service crashes if sending messages with embedded images

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ZTN1984

ID: ZTN1984

This Zetafax technical note applies to:

  • Zetafax 2012 with SMTP Server

Symptom

When sending a fax that contains embedded images using the Zetafax SMTP Server the Zetafax SMTP Server will crash quietly. Users will stop receiving faxes and faxes sent from the client will not get processed by the server. In the “Services (Local)” window (Run Services.msc) the “Zetafax SMTP Server” will have “Stopped” in the “Status” column.

Cause

This was caused by an issue with the Zetafax SMTP Server when sending faxes.

Resolution

A hotfix is available from Equisys Technical Support.

Status

This fault is corrected in latest release of Zetafax and the above mentioned hotfix.

Last updated: 4th December  2013 (SB/MW)

Keywords: SMTP Server, crash, embedded images, stopped

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