Equisys technical notes

Technical guidance, explanations and fixes for our products

HOWTO: Manually uninstalling the Zetadocs PDF printer

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ZTN4057

ID: ZTN4057

This Zetadocs technical note applies to:

  • Zetadocs PDF, all versions

Summary

There may be certain situations where the Zetadocs PDF printer cannot be uninstalled through standard procedures. In this case, a manual uninstall may be required in order to remove the printer drivers from the system.

More information

The following steps should be taken to remove the Zetadocs PDF printer:

  1. Delete the Zetadocs PDF printer from the printers list in Windows.
  2. Stop the print spooler service (in a command prompt window, type in the following command: net stop “Print Spooler”)
  3.  Delete the following files if they exist:
    • In C:\Windows\System32\
      1. BiImgUser.dll
      2. BuEAppNT.exe
      3. BuEMonNT.dll
      4. BuEResNT.dll
      5. BuERmvNT.dll
      6. JPEG32.dll
      7. TIFF32.dll

    • In C:\Windows\System32\
      1. BuEDRVNT.dll
      2. BuEiniNT.ini
      3. BuEResNT.dll
      4. BuEUifNT.dll
      5. JPEG32.dll
      6. TIFF32.DLL

    • In C:\Windows\System32\spool\drivers\w32x86\3\
      1. BuEDRVNT.dll
      2. BuEiniNT.ini
      3. BuEResNT.dll
      4. BuEUifNT.dll
      5. JPEG32.dll
      6. TIFF32.DLL
    • In C:\Windows\System32\prtprocs\w32x86\
      1. BuEProNT.dll
  4. Delete any registry keys found under:
    • HKEY_LOCAL_MACHINE\Software\Blackice Software, Inc.\EMFNT\
  5. Reboot the machine.

Last updated: 5th October 2009 (NT/MW)

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