Equisys Technical Notes

Technical guidance, explanations and fixes for our products

TechNotes_Parallax

FIX: Zetafax Server shuts down when receiving a fax

Print

ZTN2117

ID: ZTN2117

This Zetafax technical note applies to:

  • Zetafax v17
  • Zetafax 2014
  • Zetafax Online

Symptom

When receiving a fax from Zetafax Online, Zetafax Server will shut down, the faulting module will be shown in the log as ROUTER.

The issue will only occur if the following logging line is seen when starting Zetafax Server:

‘Delete after usage setting for incoming faxes is invalid (DontDelete)’

Cause

This was caused by a problem in the software when attempting to delete the fax image from the Zetafax Online service. The fax image was already removed.

Resolution

This fault was corrected in an update, which is available by contacting Equisys Technical Support and quoting the technote number ZTN2117. This fix properly handles the deletion of the fax image in all scenarios.

This hotfix also fixes the following issues:

·         FIX: Zetafax Server shut may down when converting faxes to PDF format from Zetafax Online

·         FIX: Some pages in a fax received using Zetafax Online appear squashed or stretched

Status

This behaviour was corrected in the update detailed above.

Last updated: 18th January 2017 (DB/NT/JV) 

Keywords: ROUTER, error

Name:
Email:
Subject:
Message:
x
EquisysLogo

Recent news

As we welcome 2019 and the opportunities it will bring, what can we look forward to this year? Key to our plans at Equisys is the continuing integration of the Zetadocs suite with Microsoft ...

I’m happy to announce the release of Zetadocs version 11.0 today. Version 11.0 adds support for Microsoft Dynamics 365 Business Central on premises deployments, “NAV-free” livery and allows ...