Equisys Technical Notes

Technical guidance, explanations and fixes for our products

FIX: Zetadocs SharePoint Extensions advanced search returns a service error

Print

ZTN4073

ID: ZTN4073

This technical note applies to:

  • Zetadocs SharePoint Extensions version 3.0.41 and earlier.

Symptom

  • After clicking on ‘Zetadocs Archive’ from Microsoft Dynamics NAV, the Zetadocs SharePoint Search Results web page displays the following error - " Your search cannot be completed because of a service error" . Or,
  • On the Zetadocs Advanced Search web page, select the " All Zetadocs Content Types" option from the Content Type dropdown and perform a search. The search results page displays the following error - " Your search cannot be completed because of a service error" .

Cause

This problem is caused by a change in behaviour in both WSS 3.0 and MOSS 2007 after applying WSS/MOSS Service Pack 2. The service pack introduces restrictions on the length of a search query.

Resolution

A hot-fix is available for this issue. Please contact technical support for further details.

Status

This behaviour was corrected in a Zetadocs SharePoint Extensions hot-fix.

Last updated: 24th November 2009 (LS/GR/MW)

Keywords: SharePoint Extensions, advanced search results, service error

EquisysLogo

Recent news

As part of our drive towards making the software simpler to use, Zetadocs Expenses now supports single sign-on using Microsoft work or school accounts. This makes it easier for Office 365 ...

This article describes the new features and other improvements in the August 2019 release of the Zetadocs Expenses service. Zetadocs Expenses ...