Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetadocs SharePoint Extensions advanced search returns a service error

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ZTN4073

ID: ZTN4073

This technical note applies to:

  • Zetadocs SharePoint Extensions version 3.0.41 and earlier.

Symptom

  • After clicking on ‘Zetadocs Archive’ from Microsoft Dynamics NAV, the Zetadocs SharePoint Search Results web page displays the following error - " Your search cannot be completed because of a service error" . Or,
  • On the Zetadocs Advanced Search web page, select the " All Zetadocs Content Types" option from the Content Type dropdown and perform a search. The search results page displays the following error - " Your search cannot be completed because of a service error" .

Cause

This problem is caused by a change in behaviour in both WSS 3.0 and MOSS 2007 after applying WSS/MOSS Service Pack 2. The service pack introduces restrictions on the length of a search query.

Resolution

A hot-fix is available for this issue. Please contact technical support for further details.

Status

This behaviour was corrected in a Zetadocs SharePoint Extensions hot-fix.

Last updated: 24th November 2009 (LS/GR/MW)

Keywords: SharePoint Extensions, advanced search results, service error

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