Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetadocs for NAV occasionally fails to install after successful installation of .Net 3.0

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ZTN4067

ID: ZTN4067

This Zetadocs technical note applies to:

  • Zetadocs for NAV 3.0

Symptom

When running the Zetadocs for NAV installer for the first time it will ask you to install several prerequisites before continuing with the install.  One of these prerequisites is the .Net framework 3.0.

Occasionally after running the .Net 3.0 installer the Zetadocs for NAV installer will stop running and the install will not continue. This is caused by .Net 3.0 needing to restart before the Zetadocs for NAV installation recommences, this does not occur automatically on all systems.

Resolution

To complete the installation just run the installer again.  It will continue the installation from where it left off.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 11/11/09 (JW/MW)

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