Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetadocs SharePoint Extensions advanced search returns a service error

Print

ZTN4073

ID: ZTN4073

This technical note applies to:

  • Zetadocs SharePoint Extensions version 3.0.41 and earlier.

Symptom

  • After clicking on ‘Zetadocs Archive’ from Microsoft Dynamics NAV, the Zetadocs SharePoint Search Results web page displays the following error - " Your search cannot be completed because of a service error" . Or,
  • On the Zetadocs Advanced Search web page, select the " All Zetadocs Content Types" option from the Content Type dropdown and perform a search. The search results page displays the following error - " Your search cannot be completed because of a service error" .

Cause

This problem is caused by a change in behaviour in both WSS 3.0 and MOSS 2007 after applying WSS/MOSS Service Pack 2. The service pack introduces restrictions on the length of a search query.

Resolution

A hot-fix is available for this issue. Please contact technical support for further details.

Status

This behaviour was corrected in a Zetadocs SharePoint Extensions hot-fix.

Last updated: 24th November 2009 (LS/GR/MW)

Keywords: SharePoint Extensions, advanced search results, service error

Equisys Logo, Document Management and Expense Management for Business Central
 

Recent news

This article describes the new features and other improvements in the March 2021 update of the Zetadocs Expenses service. Zetadocs Expenses Release ...

It may seem strange, in an article extolling the vision of an automated digital future, to start with a reference to 1975, but that was the year Business Week magazine published an article looking ...