Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetadocs Express save and send function not working when order No. contains an invalid character



ID: ZTN4318

This Zetadocs technical note applies to:

  • Zetadocs Express 5.5 and 6.0


The following error message is displayed when attempting to Save and Send a document with Zetadocs Express: “Failed to send report %1”.

This issue will also occur when using the Save or Send options.


To save or send the document, Zetadocs needs to save a pdf file out to a temporary location.  The filename used is based on the document type and number.  If the “No.” field contains an invalid windows path character such as ‘/’, the document will not be saved in the intended location and thus cannot be found for subsequent sending or saving.


This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN4318.


This behaviour was corrected in the Zetadocs Express hotfix.

Last updated: 13th January 2014 (JV/NT) 


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