Equisys Technical Notes

Technical guidance, explanations and fixes for our products

FIX: Unable to install the Zetadocs NAV Client in NAV 5.0 or NAV 2009 without RTC installed

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ZTN4408

ID: ZTN4408

This Zetadocs technical note applies to:

  • January Rollup of Version 7.0 of Zetadocs for NAV
  • Dynamics NAV 5.0, Dynamics NAV 2009, Dynamics NAV 2009 R2

Symptom

Zetadocs Client cannot complete the installation in systems where the RTC client is not installed, it shows the following error:

cid:image001.jpg@01D07205.6862C210

Cause

The Zetadocs Client installer expects to find the RTC_PATH folder which is not present in Dynamics NAV 5.0 or Dynamics NAV 2009 systems where the RTC is not installed.

Resolution

This issue has been resolved in the April update rollup (7.0.392) of Zetadocs for NAV, available for download here.

Status

This behaviour was corrected in the update detailed above.

Last updated: 24th April 2015(JV/NT) 

Keywords: Error 1722: there is a problem with this Windows installer package

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