Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Unable to address a fax to contacts using Zetadocs PDF Client

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ZTN4413

ID: ZTN4413

This Zetadocs technical note applies to:

  • Zetadocs PDF versions 8 & 9

Symptom

When attempting to address a fax using the fax addressing dialog’s Search button in the Zetadocs PDF Client, only contacts with the Business Fax field populated will be added to the list of recipients. Any other fax fields are ignored and a new recipient is not added.

Cause

The Zetadocs PDF versions listed above contained a restriction that only recognised the Business Fax field in Outlook contacts as a valid fax field. This field is one of 3 fax fields provided by Outlook, so contact numbers were not always picked up. Additionally, contacts in Active Directory will not have a Business Fax number, so their fax numbers were not picked up.

Resolution

This issue has been resolved in the April update rollup (7.0.392) of Zetadocs for NAV, available for download here.

Status

This behaviour was corrected in the update detailed above.

Last updated: 24th April 2015 (NT) 

Keywords: Zetafax Other Home

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