Equisys Technical Notes

Technical guidance, explanations and fixes for our products

FIX: Received faxes are black pages when viewed with Zetafax forms



ID: ZTN1179

This Zetafax technical note applies to:

  • Zetafax version


When viewing a fax using the Microsoft Outlook forms some faxes appear to be entirely black pages as in the example below. If when viewing the Outlook Inbox the user right clicks on the message and selects 'View Attachments|Fax1.G3N' they successfully view the fax using the Zetafax viewer.


This behaviour is known to occur when Kodak Imaging is not installed on the client operating system. The Zetafax Outlook extensions require Imaging to correctly display all received faxes. When Imaging is not installed the Zetafax forms use a built in viewer that has problems viewing 'normal' resolution (G3N) faxes.


This issue is resolved by applying an alternative version of the Queue Manager program (QM.EXE) that will automatically convert any faxes received as 'normal' resolution to 'fine' resolution (G3F). This update, ZFQM_75071.EXE is available on the Equisys web site www.equisys.com/updates as a separate download for Zetafax users. It is accompanied by a README providing full instructions for installing this update.


This behaviour was corrected with QM.EXE version specified above.

Last updated: 13 December 2001 (SV/DH)


Recent news

As part of our drive towards making the software simpler to use, Zetadocs Expenses now supports single sign-on using Microsoft work or school accounts. This makes it easier for Office 365 ...

This article describes the new features and other improvements in the August 2019 release of the Zetadocs Expenses service. Zetadocs Expenses ...