Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Outlook 2007 Extensions fax viewer form is blank

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ZTN1741

ID: ZTN1741

This Zetafax technical note applies to:

  • Zetafax Outlook Extensions v2009

Symptom

When double-clicking a received fax in Outlook 2007 the fax viewer form is opened, but an image is not displayed.

Cause

The problem was caused by an internal component mismatch.

Resolution

A fix is available for this issue and can be downloaded from the following location:

http://www.equisys.com/support/Updates.aspx

Status

This behaviour was corrected in a v2009 Zetafax Client patch.

Last updated: 2nd July 2009 (GR/MW)

Keywords: < Outlook 2007 extensions> < blank viewer>

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