Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Issues when scanning using Zetadocs and some scanner models

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ZTN4194

ID: ZTN4194

This Zetadocs technical note applies to:       

  • Versions 4.0, 4.1, 4.2 and 5.0 of Zetadocs for NAV
  • Version 8.0 or earlier of Zetadocs PDF

Symptom

When scanning a document using the Zetadocs Client you get errors, crashing or unexpected behaviour.

or

When scanning a document to a Zetadocs for NAV Document Queue then NAV crashes.

or

When scanning a document by using the scan button on the Zetadocs for NAV Document Fasttab then NAV crashes.

These symptoms are only seen when using some scanner models.

Known models:

Xerox Documate 162

Cause

There was a memory bug in the Zetadocs Client scanner interface code which was exposed by some scanner models and was therefore not found in testing.

Resolution

Version 5.0 of Zetadocs for NAV Systems

This issue has been resolved in the Version 5.0 of Zetadocs for NAV Platform Feature Pack, available for download here.

Version 4.2 of Zetadocs for NAV Systems

This issue has been resolved in an update available for download here.

Status

This fault was corrected via an update and in the Version 5.0 of Zetadocs for NAV Platform Feature Pack

Last updated:  24th January 2013 (AT/MW)

Keywords: Zetadocs crashes when scanning a document

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