Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Faxes sent to recipients with a carriage return in display name are rejected when using Zetafax SMTP Server

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ZTN1952

ID: ZTN1952

This Zetafax technical note applies to:

  • Zetafax 2012 Platform Feature Pack and earlier with SMTP Server

Symptom

Faxes addressed using contacts and distribution lists that include contacts with certain characters (most notably a carriage return) and sent using the Zetafax SMTP Server are rejected by Zetafax Server, stating there is an invalid recipient.

Cause

Zetafax SMTP Server was unable to deal with carriage returns in a contact’s display name.

Resolution

A hotfix is available from Equisys Technical Support.

Status

This fault was corrected in the above mentioned hotfix.

Last updated: 12th June 2013 (NT/MW)

Keywords: SMTP Server carriage returns recipient name

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