Equisys technical notes

Technical guidance, explanations and fixes for our products

HOWTO: Updating to Zetafax 2012 with the Platform Feature Pack



ID: ZTN1912

This Zetafax technical note applies to:

  • Upgrading Zetafax 2012 to Zetafax 2012 with the Platform Feature Pack


The Platform Feature Pack for Zetafax 2012 adds support for Windows 8 and Windows Server 2012 to the Zetafax Client and Server programs, as well as all updates for Zetafax 2012 released so far. This document describes how to install this update on an existing Zetafax 2012 system.

More information


The version of the Zetafax system being updated should be Zetafax 2012, it may also have had software updates applied.

Customers using Zetafax 2011 or earlier systems will need to purchase a software version upgrade before installing this update, and may be prompted to enter an upgrade licence number after installation before the Zetafax server can be started.  Instructions for upgrading from Zetafax 2011 or earlier systems are detailed in a separate technical note see ZTN1883 -  HOWTO: Upgrading to Zetafax 2012 for more details.

Updating the Zetafax Server

To update the server software, please follow the procedure outlined below, if you are upgrading from Zetafax 2008 or earlier please review technote ZTN1951 for further information.

  1. Shut down the Zetafax Server or stop the Zetafax Server service with the Services applet in Control Panel.
  2. Run the installation program (SETUP.EXE) from the CD-ROM or run the download version from the Equisys website.
  3. Systems using Brooktrout SR140 software (included with the Zetafax FoIP Connector), or using Brooktrout fax boards with Windows Server 2008 and later require an additional step to update the Brooktrout System Software. Please refer to ZTN1939 – INFO: Changes in Brooktrout driver version 6.6.0 update.

Updating the Zetafax Client Applications

Once the server is updated, you are ready to update the Zetafax Client Applications, which include the Zetafax Client and Zetafax Outlook Extensions. To do this, log on to each user's PC as a user with local administrator permission.  Close the Zetafax Client if running, then run the Zetafax Workstation Setup program (zfax\SYSTEM\WKSETUP.EXE, where zfax is the network share location where the Zetafax Server files are installed).

Alternatively the Zetafax Client Applications can be rolled out using Group Policy for both updates and new installs. Please consult the online help documentation for advice on how to do this.

Updating Zetafax Notebook Installations

A Zetafax Notebook System is a complete Zetafax Server installed on a notebook computer, for use when away from the office.

Zetafax Notebook Systems should be maintained as the same version as the central Zetafax Server on the network.  Once the central Zetafax Server has been upgraded, repeat the steps detailed above on each computer where the Zetafax Notebook System has been installed.

Unmodified components

The following components have not been updated with this release from the initial Zetafax 2012 release, so do not need to be reinstalled:

  • Zetafax Connector for Exchange 2003
  • Zetafax Connector for Exchange 2007
  • Zetafax Extensions for Lotus Domino
  • Zetafax Web Client
  • Zetafax SMTP Server


ZTN1911-INFO What is new in the Zetafax 2012 Platform Feature Pack

ZTN1959-PRB: License code is not requested when upgrading Zetafax Server and the server is unable to start

Last updated: 12th June 2013 (MW/)

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