Equisys Technical Notes

Technical guidance, explanations and fixes for our products

FIX: FaxBroadcast loads recipients on an endless loop and never completes

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ZTN1726

ID: ZTN1726

This Zetafax technical note applies to:

  • FaxBroadcast – all versions

Symptom

When starting FaxBroadcast, or when returning to the main screen following the submission of a fax job, the FaxBroadcast client reloads the list of fax recipients on an endless loop.

Cause

This problem is more likely to occur on, but is not limited to, lower-spec machines that have limited RAM in situations where a fax job contains in excess of 5,000 recipients. The problem occurs because a timer to load the recipients list is firing before the previous load operation has completed.

Resolution

To resolve this issue, you should insert a new key into the registry to disable the automatic timer.

Registry Editor Warning

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Equisys cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved.

For information about how to edit the registry, view the " Changing Keys and Values" Help topic in Registry Editor (REGEDIT.EXE) or the " Add and Delete Information in the Registry" and " Edit Registry Data" Help topics in REGEDT32.EXE. Note that you should back up the registry before you edit it.

To insert the registry key, please do the following:

  • Log onto the machine using an account that has local machine administrative privileges.
  • From the start menu, click Run.
  • Type the following: regedit
  • Click OK.
  • In the Registry Editor, navigate to the following registry key:
  • HKEY_CURRENT_USER\Software\Equisys\FaxBroadcast\Options
  • Create a new string key called FaxJobRefreshInterval.
  • Give it a value of 0.
  • Restart FaxBroadcast.

Last updated: 12th March 2009 (LS/MW)

Keywords: FaxBroadcast, recipients, refresh

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