Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Messages not routing to Exchange 2007 mailboxes

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ZTN1721

ID: ZTN1721

This Zetafax technical note applies to:

  • Zetafax Server 2008

Symptom

Inbound fax messages are not routed to Exchange 2007 mailboxes from the Zetafax Server.

Cause

The Legacy Exchange DN contains special characters, such as commas and periods, that the Zetafax Exchange 2007 Connector is not encoding correctly before passing the message to Exchange.

Resolution

There is a hotfix available for this issue. Please contact Technical Support for further information.

Status

This behaviour was corrected as a hotfix for Zetafax 2008.

Last updated: 9th March 2009 (GR/MW)

Keywords: Zetafax Exchange Connector

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